Shipping & Delivery Policy

​

At Orlaviax, we strive to make every delivery smooth, secure, and dependable. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect after placing your order.

​

PROCESSING TIME

Orders are typically processed and handed over to our shipping partners within 1–3 business days of order confirmation.

​

DELIVERY AREAS

We currently ship within Germany and to other European Union member states. Estimated delivery times vary by destination:

• Germany: 2–5 business days after dispatch

• Other EU countries: 4–8 business days after dispatch

​

SHIPPING COSTS

Shipping costs are calculated at checkout based on destination, weight, and chosen delivery method, and are shown clearly before payment is completed.

​

DELIVERY ESTIMATES

Delivery times are estimates and not guaranteed deadlines. Actual delivery may be affected by circumstances outside our control, including but not limited to:

• Carrier delays

• Customs processing (for shipments outside the EU, where applicable)

• Weather conditions or public holidays

• Supply chain disruptions

​

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email with tracking information where available.

INCOMPLETE OR INCORRECT DELIVERY ADDRESSES

Please ensure your delivery address is complete and correct at checkout. We are not responsible for delays or non-delivery resulting from incorrect address information provided by the customer.

​

LOST OR DAMAGED SHIPMENTS

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at info@orlaviax.com with your order number so we can investigate with the carrier and find a resolution.